Nico de Sousa Serro is the Lean/Continuous Improvement content expert at DVIRC. He is responsible for facilitating organizational continuous improvement efforts, implementation of Lean methodologies, and creating Lean/CI content. This involves developing on-site collaborative solutions and training, as well as conducting training and education courses held at DVIRC. Nico also facilitates the Lean Users Group, a network group comprised of Lean practitioners in their respective organizations, where best practices are shared and implementation of continuous improvement methodologies are at the forefront of each session.
Nico has extensive experience in process improvement, Lean philosophy implementation, and team development, having driven many initiatives on manufacturing plant floor settings.
Prior to joining the DVIRC, Nico served as the Continuous Improvement Manager at Chelten House Products, where he served to build the CI culture and introduce Lean thinking and concepts across the organization. Additionally, Nico was responsible for professional development and employee engagement solutions, including SOP development, leadership coaching, and conflict resolution. Prior to Chelten House, Nico also held various roles within quality, production, and warehousing at the Pepsi Bottling Group. Some of Nico’s key accomplishments were championing several Six Sigma and Total Productive Maintenance (TPM) initiatives, leading cross functional teams across multiple shifts, and maintaining ISO 22000 plant quality standards at the Pepsi Bottling facility in Philadelphia, Pennsylvania.
Nico holds a bachelor’s degree in business with dual concentrations in Operations and Supply Chain Management and Economics from Drexel University’s LeBow College of Business. Nico also holds a Green Belt Six Sigma certification from Vilanova University. Nico is bilingual and delivers his consulting and training services in Spanish as well.