Dooley Gasket and Seal, Inc.

When Dooley Gasket and Seal was established in the mid-70s computers had yet to be introduced to the small business environment. The company was supported by a paper trail that included purchase orders, work orders, inventory, invoices, raw materials records and more. When the second generation of the Dooley family took over operation of the business, they wanted to improve operations with the implementation of business process software.

While the company had adopted QuickBooks and Microsoft Office for accounting and administration, the systems were not suited to other applications. Dooley Gasket and Seal still relied on paper, including an inventory file containing more than 20,000 index cards with part drawings stapled to the cards. When new orders came in, a photocopy of the card and drawing accompanied a paper work order to the plant.

Jim Dooley, Production Manager, Dooley Gasket

Dooley and Curran determined that their primary goals for a new software system were to better manage inventory, part look-up, tool identification and bills of materials.

Dooley and Curran looked on their own for a software solution, but were overwhelmed by the range of functions and features available. They also talked with an outside IT consultant but found that the company’s proposal was overly expensive and did not fully address Dooley Gasket and Seal’s specific issues. They turned to DVIRC for a solution.

Kate Curran, Office Manager, Dooley Gasket

DVIRC’s Senior Advanced Manufacturing Specialist Bob Walsh and Director of Business Process Technology Consulting Harry Landsburg helped Dooley Gasket and Seal formalize their business process, analyze software needs and find the right vendor.

Walsh spent several weeks onsite mapping the full business process from quotation and order entry to purchasing, inventory management, production, shipping, receiving and accounting. Landsburg than created a Business Process Narrative that provided a detailed documentation of each step in the process, and the related software needs.

Landsburg then sourced vendors, selected four and coordinated two rounds of demonstrations onsite at Dooley Gasket and Seal. Systems, pricing, features and benefits were reviewed by the Dooley Gasket and Seal staff, with guidance from Landsburg. The vendors were narrowed down to two and in-depth demos were conducted using Dooley Gasket and Seal data.

The final choice was E2 ShopTech, a software system designed specifically for job shops and make-to-order or contract manufacturers. The system tracks inventory and costs, manages quotations, purchase orders and accounting functions, while providing an interface with QuickBooks, which Dooley Gasket and Seal will continue to use for invoicing.

The new system was implemented within 60 days of purchase, with minimal issues. Over the first year of operation, the company focused on the production end of their business process.

4000 index cards have been converted to the system, with the remainder being added on an ongoing basis. Shop drawings have also been scanned into the system.

Jim Dooley

Work orders no longer need to be typed into QuickBooks, and part numbers are easily scanned in, saving time and freeing personnel for more value-added tasks. Previously, a customer order moved through four different employees, each matching up necessary documents before the order could be put into the production queue. Now an order goes directly from the salesperson to the production manager, reducing the process from hours to minutes. The new system also eliminates confusing paperwork and helps avoid the possibility of an order being misplaced or overlooked.

Jim Dooley

With the increased detail available on the work orders and easy-to-use reports generated by the E2 system, the company has significantly improved inventory management.

Jim Dooley